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CRS Partnership Scorecard

Title: Catholic Relief Services Partnership Scorecard

Presenters: Linda Gamova (CRS, USA), Daniel Oloo (CRS, Kenya), Everline Achieng Dede (Homa Hills Community Development Organization, Kenya)

Lead:  Linda Gamova, Technical Adviser for Partnership and Capacity Strengthening

Institution: Catholic Relief Services (CRS)

Relevance for the conference theme ‘Partnering for Success: how M&E Can Strengthen Partnerships for Sustainable Development’:

CRS define the partnership as a relationship based on mutual commitment and complementary purpose and values that is often supported by shared resources and which results in positive change and increased social justice. Thus, the Partnership Scorecard helps to monitor and evaluate those relationship to ensure that the weaknesses are improved and strengths are maintained for better partnership. CRS apply its partnership principles, such as subsidiarity, solidarity and stewardship, with all partners it implements projects with or collaborate beyond the projects. Both CRS and its partners are committed to social change and sustainability. CRS and partners believe that stronger relations and successful collaboration will result in stronger impact and influence. The Partnership Scorecard helps to jointly monitor and evaluate the relations, so better results are achieved together in communities and countries they serve.


CRS and its partner from Kenya will present the experience with application of CRS Partnership Scorecard. Partnership Scorecard is a web-based tool, which allows CRS and partner staff to reflect on the relations on regular basis. The tool consists of relational and capacity strengthening indicators that are scored individually by CRS and partner staff to share their perspectives on the partnership. Based on the results of the assessment the action plan is developed by the two institutions (i.e. CRS and its partner) to maintain the successes in relations and improve the gaps. The action plan is being implemented jointly by CRS and partner staff and the scorecard is administered yearly to record the changes in the partnership relations and proceed from there.   

The scorecard looks at the effectiveness of the partnership both on the organizational capacity as well as performance levels. These are some of the examples of the scorecard statements that measure the effectiveness of the partnership on the organizational capacity: “CRS provides continuous support to the partner organization to become a more sustainable organization.”, “The partner organization is helping CRS to become more knowledgeable, skillful and closer to communities.” And “CRS appropriately facilitates and supports networking and coalition building between the partner organization and other civil society actors.”  The following scorecard statements measure the effectiveness of the partnership on the organizations’ performance: “The programs we run together are accountable to the people we serve”, “Together we learn from our experiences to continually improve our performance and programming” and “The capacity strengthening support that CRS provides to its partners improve partners’ organizational and programmatic capacity”.

CRS and partners conduct regular partnership reflections and meetings to discuss the results of the partnership. Partnership reflections are structured two or four day workshops conducted based on the developed methodology. Partnership effectiveness is also captured in the cases studies developed by CRS and its partners. CRS and partners triangle the findings on the partnership effectiveness learnt via the partnership scorecard, partnership reflections and case studies as well as Keystone Accountability Partner Feedback survey results and improve the partnership accordingly.