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Ismail Akhalwaya (DPME in the Presidency of South Africa) and Carlo Bakker (IMPEC): Executive monitoring of the quality of management practices in South Africa – Using a self-assessment methodology to drive improvements in management practices

DESCRIPTION OF THE CASE

Title case:
Executive monitoring of the quality of management practices in South Africa – Using a self-assessment methodology to drive improvements in management practices

Subject of the monitoring and/or evaluation:
In 2010 the National Cabinet gave a mandate to the newly established Department of Monitoring and Evaluation (DPME) located in the Presidency to develop a methodology to monitor the quality of management practices in national and provincial government departments. The Management Performance Assessment Tool (MPAT) was developed based on research conducted looking at similar interventions internationally.

After an initial slow take up from departments the tool has grown and we have now completed two cycles of assessments on 155 national and provincial departments in South Africa. An important baseline measure has been established in 2012 and departments have implemented plans to improve their MPAT scores. Various initiatives from the administrative centre departments have been put in place to support departments in their improvements and to review policies based on results from these assessments. Case studies on good practice have also been documented and shared with departments to use to improve their own practices.

The MPAT assessment are done annually and the results are presented to National and Provincial Executive structures and released publically. This has created an immense interest from departments and a commitment by many to ensure improvements are implemented.

PROFILE CASE OWNERS

Name of case owner:
Ismail Akhalwaya

Organisation:
Department of Performance Monitoring and Evaluation in the Presidency 

Country: 
South Africa

Current function:
Programme Manager for Institutional Performance Management

Your role in the Utilisation case:
Programme Manager for Institutional Performance Management. 

Other relevant experiences/background:
Mr. Akhalwaya been working in the public sector for the last 17 years and as a senior manager since 2001.

Name of case owner:
Carlo Bakker

Organization:
Independent Monitoring Performance Expertise Center: www.IMPEC.org            

Country:
Netherlands

Current function:
Founder/director

Your role in the Utilization case:
IMPEC is a strategic partner for the South African Department for Performance Monitoring and Evaluation in the Presidency (DPME). The IMPEC expert supports the DPME by developing tools to improve government performance. www.goodXample.org Carlo Bakker is involved since 2010 when the DPME was established.

Other relevant experiences/background:
IMPEC brings together scientific thinking, multidisciplinary expertise and community input, to improve government performance. Working together in transparent and performance driven collaboration will lead to more service delivery to citizens.