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Smart tools for evaluating the performance of information products and services

Author: CTA 
Publication Date: 2002 

In November 2002, KIT, CTA, and IICD organised a workshop on Smart tools for evaluating the performance of information products and services at KIT in Amsterdam, the Netherlands. Other LEAP IMPACT partners were also involved in the initiative, many of whom represented various organisations in African, Caribbean and the Pacific (ACP) states, Canada and Europe. The workshop aimed to facilitate the development of a toolkit for managers of information projects as well as provide a complement to the publication 'Evaluating information: A letter to the project manager' (Mook, 2001 � CTA Working Document 8025). In addition to this, it aimed to encourage practitioners to share information and experiences, leading to improvements in the tools and methods used to assess information products and services.