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ENHANCING ORGANIZATIONAL PERFORMANCE; A Toolbox for Self-assessment

Authors: C. Lusthaus, M-H. Adrien, G. Anderson, F. Carden
Publication Date: 1999

This guidebook presents an innovative and thoroughly tested model for organizational self-assessment. The tools and tips in Enhancing Organizational Performance go beyond measuring the impact of programs, products, and services. They integrate techniques of formative assessment,