Knowledge management tools and techniques: helping you access the right knowledge at the right time

Authors: Marilyn Leask, Caren Lee, Tim Milner, Michael Norton and Dimple Rathod

Publication date: March 2008

Knowledge management (KM)is about building organisational intelligence by enabling people to improve the way they work in capturing, sharing, and using
knowledge. It involves using the ideas and experience of employees, customers and suppliers to improve the organisation’s performance. Building on what
works well leads to better practice, strategy and policy.

Tools for enhancing interdisciplinary communication

Authors: Winowiecki, L. et alii.
Publication date: 2011 (In Sustainability: Science, Practice, & Policy, (7) 1)

A diverse group of postdoctoral research fellows aimed to bring together scientific, political, economic, demographic, geographic, ecological, and ethical perspectives on the challenges and opportunities of sustainable development. Communicating effectively across often disparate disciplines turned out to be their first challenge. This community essay chronicles that part of our journey. 

Real-time Evaluations of Humanitarian Action - An ALNAP Guide

Authors: Cosgrave, J., Ramalingam, B. and Beck, T.
Publication date: 2009

This pilot guide is intended to help evaluation managers to commission and oversee, and team leaders to conduct, real-time evaluations (RTEs) of humanitarian operational responses. Drawing on a synthesis of existing good practices, it sets out a flexible approach that can be adapted to a variety of contexts.

ARC/CRS M&E series, Module 08: Effective Report Writing / Human Interest Stories

This publication by the American Red Cross and the Catholic Relief Services aims to provide readers with a document that helps them to understand better how human interest stories can be used to enhance or complement current program evaluation tools.

ARC/CRS M&E series, Module 07: Communicating and Reporting on an Evaluation

This publication by the American Red Cross and the Catholic Relief Services aims to provide readers with information that helps private voluntary organization staff facilitate learning among individuals, groups, and organizations by communicating and reporting evaluation processes and findings more effectively, so all stakeholders get the most out of program evaluations.

ADB Knowledge Solutions: Crafting a knowledge management results framework

Managing for results requires a coherent framework for strategic planning, management, and communications based on continuous learning and accountability. Results frameworks improve management effectiveness by defining realistic expected results, monitoring progress toward their achievement, integrating lessons into decisions, and reporting on performance.

ADB Knowledge Solutions: Building a learning organization

For organizations wishing to remain relevant and thrive, learning better and faster is critically important. Many organizations apply quick and easy fixes often driven by technology. Most are futile attempts to create organizational change. However, organizational learning is neither possible nor sustainable without understanding what drives it.
Knowledge should be continuously enriched through both internal and external learning. For this to happen, it is necessary to support and energize organization, people, knowledge, and technology for learning.

ADB Knowledge Solutions: A primer on organizational learning

Organizational learning is the ability of an organization to gain insight and understanding from experience through experimentation, observation, analysis, and a willingness to examine successes and failures. There are two key notions: organizations learn through individuals who act as agents for them; at the same time, individual learning in organizations is facilitated or constrained by its learning system.

ADB Knowledge Solutions: Knowledge harvesting

The so-called know-do gap is one outcome of poor knowledge translation and organizational forgetting. If 80% of knowledge is unwritten and largely unspoken, we first need to elicit that before we can articulate, share, and make wider use of it. Knowledge harvesting is one way to draw out and package tacit knowledge to help others adapt, personalize, and apply it; build organizational capacity; and preserve institutional memory.

ADB Knowledge Solutions: Identifying and sharing good practices

Most organizations know that learning from the past increases the chances of success in the future. Frequently, this is done by means of instruction manuals or “how-to” guides – which typically provide information or advice on a particular topic, or with taxonomies - which are a common way to organize content logically. Leading organizations maximize opportunities across all core knowledge activities to identify, create, store, share, and use better.